Privacy Policy

At Trilby Movers, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines the information we collect, how we use it, and how we protect your data when you use our services or website.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, phone number, email address, billing and shipping addresses, payment information, and any other details necessary to provide services.
• Usage Data: Information on how you interact with our website, such as IP address, browser type, and browsing activities.
• Communication Records: Any correspondence with us via email, phone, or other communication channels.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Services: To process bookings, arrange moves, provide customer support, and communicate with you about your move.
• To Improve Our Services: To analyze usage data and improve the functionality of our website and service offerings.
• For Billing and Payments: To process payments and send invoices for services rendered.
• Marketing Communications: With your consent, we may send you promotional emails and updates about our services, offers, or special discounts.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party service providers to help us complete your move or manage certain business operations. This may include:

• Payment Processors: To handle payments securely.
• Third-Party Movers or Contractors: For additional moving services.
• Legal Compliance: In some cases, we may share information if required by law or to protect our rights.

4. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include physical, electronic, and procedural safeguards, such as encryption and secure servers.

However, please be aware that no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies to improve your experience. Cookies are small files stored on your device that help track website activity and enhance user experience. You can manage your cookie preferences in your browser settings, but disabling cookies may affect the functionality of certain parts of our website.

6. Your Rights

Depending on your location and applicable laws, you may have the following rights:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You can request updates or corrections to your personal information if it’s inaccurate.
• Deletion: You may request the deletion of your personal information, subject to our legal obligations.
• Opt-Out: You may unsubscribe from marketing emails at any time by following the instructions in the email or by contacting us directly.

7. Data Retention

We retain your personal data only for as long as necessary to provide services or to comply with legal obligations. Once no longer needed, your data will be securely deleted or anonymized.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at info@trilbymovers.com or +1 352-670-4102.